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Purchased add-ons aren't showing up

Solution If you purchased an add-on and it's not showing up in the sim, make sure you are logged into the same account you used when you purchased the add-on.

Sometimes people mistakenly make more than one account, and they get add-ons with one but log into the sim with the other. If that's the case, then the sim doesn't know you are the same person, so the add-on won't download or show up.

Just make sure to use only one username and this won't happen. :)

If you continue to have troubles please submit a support ticket and make sure to include your output log.
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Article ID: 9
Category: Software Support
Rating (Votes): Article rated 3.3/5.0 (12)

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